CGI Hiring For Associate System Engineer
Company Name : CGI
Post : Associate System Engineer
Experience : 0.6 - 3 Years
Qualification : B.Tech/BE/MTech/MCA
Industry : IT-Software
Job Location : Bangalore/Chennai
Last Date : November 07, 2014
Salary : Best in Industry
Skills Required :
Respond to requests for technical assistance, research reported incidents using available information resources.
The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
•Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
•Log all service desk contacts within the incident management tool
•Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
•Assign non-resolved incidents or service requests to the appropriate support team
•Proper assignment of tickets (ticket coding and ‘assign to’ groups)
•Ticket Follow-Up: Daily monitoring and action of individual queues
•Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Should be able to work in 24*7 shift rotation environment.
Click here to Apply Now
Tags:
Associate System Engineer, FreshersJobsAdda, IT, CGI
Company Name : CGI
Post : Associate System Engineer
Experience : 0.6 - 3 Years
Qualification : B.Tech/BE/MTech/MCA
Industry : IT-Software
Job Location : Bangalore/Chennai
Last Date : November 07, 2014
Salary : Best in Industry
Skills Required :
Respond to requests for technical assistance, research reported incidents using available information resources.
The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
•Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
•Log all service desk contacts within the incident management tool
•Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
•Assign non-resolved incidents or service requests to the appropriate support team
•Proper assignment of tickets (ticket coding and ‘assign to’ groups)
•Ticket Follow-Up: Daily monitoring and action of individual queues
•Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Should be able to work in 24*7 shift rotation environment.
Click here to Apply Now
Tags:
Associate System Engineer, FreshersJobsAdda, IT, CGI